General Policy
We aim to provide reliable services and fair billing support. Refunds are reviewed case by case and depend on the service type, delivery status, third-party costs, and the reason for the request.
Billing
Refund Policy
Refund eligibility, non-refundable services, request process, and review timelines for ShellSecrets services.
Last updated: May 7, 2026Contact ShellSecrets
Eligible Refund Cases
Duplicate payment for the same invoice or service.
A paid service was not delivered and no reasonable alternative was provided.
A technical issue caused by ShellSecrets prevented service use and could not be resolved within a reasonable timeframe.
A refund was explicitly agreed in writing by ShellSecrets before or during the order process.
Non-Refundable Services
Domain registrations, renewals, transfers, redemptions, and registry fees once submitted.
SSL certificates, software licenses, third-party subscriptions, payment gateway fees, and vendor charges already incurred.
Custom work, consulting, migration, DevOps, cloud setup, or managed service work already delivered.
Services suspended or terminated due to abuse, policy violations, non-payment, or unlawful use.
Change-of-mind requests after provisioning or service delivery.
Request Window
Refund requests should be submitted within 7 days of the original purchase unless a specific service agreement states otherwise.
How to Request a Refund
Send your request to contact@shellsecrets.com with your full name, invoice or transaction ID, service name, payment date, and a clear explanation of the issue. We may ask for additional proof or troubleshooting details.
Review Timeline
We aim to review refund requests within 3-5 business days. Approved refunds are processed through the original payment method where possible, but actual settlement time depends on the payment provider or bank.
